NTC’s training paradigm has produced a 1-% reject rate in the county courts and a 99.8% compliance rate on a consistent basis
(Palm Harbor, FL) May 25, 2015—Beginning in the first quarter of 2011, NTC (Nationwide Title Clearing, Inc.), a leading research and document processing services provider to the residential mortgage industry, embarked on a revision of its employee training programs that has culminated in 2015 with updated processes geared to the most current mortgage industry standards and regulations. Although it was already recognized as an industry leader in document production and deep research with a heavy emphasis on quality, across several metrics NTC has seen dramatic improvements. One key result has been a significant reduction in the rate of NTC’s documents being rejected by county recorders across the nation. At the same time, legal fines and penalties have been reduced to virtually zero. Lastly, the company now boasts a 99.8% compliance rate on a consistent basis.
Overall, NTC’s revamped training program has enabled management and employees to influence the quality of the company’s products to an unprecedented degree.
The company’s relentless fixation on standards and quality has been perfected over the past 20 years, setting the bar for the industry in terms of depth of research, speed, accuracy, and attention to detail. NTC’s revamped training program ensures that as the business and regulatory climate changes, the company changes with it.
The lessons NTC has learned from this experience, CEO John Hillman notes, are applicable well beyond the residential real estate industry. Across the economy, companies are placing an increased emphasis on training, with a particular focus on long-term employees, in order to give themselves productivity and efficiency advantages in an increasingly competitive business environment.
About Nationwide Title Clearing, Inc.:
Nationwide Title Clearing, Inc. (NTC) is a privately-owned leading research and document-processing service provider to the residential mortgage industry. NTC services mortgage lenders, servicers and investors, including eight of the top 10 residential mortgage servicers in the country, resulting in an expansion that is also tied to its contribution to its industry and its local community. NTC ranked number 13 on the Tampa Bay Business Journal’s 2014 Fast 50 Awards list of fastest growing companies in Tampa Bay, and number 2,097 on the 2014 Inc. 500/5000 list of fastest-growing companies in America. NTC also won the Inc. Hire Power award for the second consecutive year in 2013 for putting Americans back to work. For more information, visit the company’s website at www.nwtc.com.
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