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NTC CEO Shares Lessons Learned Over 25 Years

Posted on 1/5/2017 by Nakota Wagner in Press Release NTC CEO Shares Lessons Learned Over 25 years

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PALM HARBOR, Fla.--()--Nationwide Title Clearing (NTC), the leading post-closing services provider for the nation’s largest financial institutions, investors and servicers, has released a new series of Executive Showcase mini-lectures on its blog through which the company’s leaders share insight with their own teams and the industry. In the first of five videos to be released, CEO John Hillman shares lessons he learned during the 20 years he’s been with Nationwide Title Clearing, the last 10 of which he served as CEO.

“Compliance has added an entirely different depth to transparency,” Hillman said. “We have to demonstrate the depth of our procedures and training to our clients every day. The more we can act like an office just down the hallway from the executives inside the lenders and servicers we serve, the more successful we will be.”

Hillman says this requires a culture that focuses on training, technology and customer service. NTC has a relentless fixation on training, which has its own department within the company. Employees are taught to understand every aspect of the company’s business to ensure quality. Training occurs on a near-constant basis and the standard rate for errors is a few tenths of one percent.

Technology is employed across the enterprise, but its most telling impact may be the incredibly high percentage of documents the company sends to County Recorders electronically. Finally, NTC’s focus on the customer has resulted in 80% of its new product development coming as a direct response to an actual client need.

“The mortgage business is very serious and we ask our people to work very hard,” Hillman said. “Just understanding what you're doing and why is difficult in this business. So, finding a way to keep it light is important. It makes everyone want to come to work every day. That’s not easy to do in a company that has set the bar on quality so high. We do it by acting like a family in a professional environment. We take care of each other and keep it light. And that makes our company a fun place to work.”

Hillman, a 2015 HousingWire Vanguard Award recipient, said he was very proud of what NTC has grown into since it was founded over 25 years ago.

“There is no one better at lien release, assignments and research at the county level than NTC. You're not going to find a better price or better quality on anything we offer. Our employees are the gold standard for the industry and they help us make sure that quality is built in to everything we do, every step of the way.”

Under Hillman’s guidance, NTC has expanded in revenue over 350% since 2011 and the company is still growing. Watch the video here.