:: Disaster Recovery Partner
NTC has developed a highly unique approach when it comes to providing all-inclusive Disaster Recovery solutions for our clients. Disaster Recovery Solutions typically apply to on-going lien release or assignment services, however, NTC can customize this for virtually any process. Clients simply send a specific overflow/monthly volume to retain disaster recovery services. In the event of a disaster or disruption of work, NTC would then take on full capacity for you with little to no downtime.
Many of our clients turn to us with a need to have a disaster recover vendor in place as a solution to unforeseeable natural disasters or as a part of their business continuity plan.
NTC has built its standard business practices around the need to accommodate highly fluctuating volumes and therefore our existing infrastructure, systems, processing center and management easily supports high increases in sudden volume.
NTC’s has its own extensive Business Continuity Plan (BCP) in place and incorporates new client partnerships into NTC’s existing BCP and establish a testing and reporting program in accordance with client requirements.
Example of Lien Release Disaster Recovery Process Outline
(Customized to client needs)
- NTC receives electronic loan data.
- All source data and documentation specific to client processing will need to be current at all times; including: entity/signature tables.
- Modify, add and/or delete entity names that qualify as an authorized client entity for signing purposes.
- Maintain up to date format and forwarding instructions for all entity names that are required for third party execution.
- Reconcile all entities on a regular basis.
- Document handling matrix by state.
- NTC completes one or more of the following services:
- Data entry only from images or original document files
- Print, execute, record & track
- Exception research & clearing within SLA
- All of the above
- Update client internal system with current status.
- Provide copies of recorded document images.
- Recorded documents sent to borrowers as appropriate.
- Work performed to internal processing guidelines.
- Provide compliance timeframes by state.
- Acceptable assignment chain resolution by state.
- Enable website access to loan status, reports & images.
- NTC will process all work within state compliant timeframes during disaster scenario in either testing or live environment.
- NTC will maintain overflow volumes within both contractual SLA’s and state compliance.
- NTC will provide continual feedback to improve interface, processes and efficiencies to be prepared for any overflow or disaster recovery.
Benefits of Disaster Recovery Services
- Minimal effort to shift volume.
- Disaster recovery expenses absorbed in budgeted processing fees.
- Mutual BCP testing accomplished daily.
- Mitigated risk for all processes sent to NTC.
- Regular communication with business units.
- Current with departmental changes.
- Confirm NTC as a partner to absorb the designated process, as needed due to temporary disruption to processing or unexpected influx in volume or acquisition volume.
- All of NTC’s services include custom integration with client systems, as available.
- Maintain parallel source data and documentation.
- Institute compliant testing program.